El notes

problem ATMs touched many well-known banks, including Sberbank, VTB-24, Alpha Bank and other experts say, especially not withstand the steady frost and freeze outdoor cash machines, or devices installed in offices near the entrance. And freeze ATMs not only in Siberia and the Urals, but also in the European part of Russia, in Moscow and St. Petersburg.

“should be understood that cash machine – electro-mechanical device that is not only metal, and plastic and rubber components. Naturally, the temperature drops below 5 degrees in non-compliance with certain standards of operation could affect the operation of the ATM or its individual components – commented by experts of one of the world’s largest suppliers of ATM Diebold. – At low temperatures down most likely can get dispenser (a device for the issue of money), for example, due to the freezing of parts of the transport mechanism. In this case, the device can not perform the operation on the cash advance, a client will receive an error message. But at the same time, and most importantly, the money from the customer’s account will not be wasted “.

In most cases, the ATM will not work (on the screen – out of service). You can also freeze the ATM keypad. Because of this, the bank’s customer will not be able to carry out the operation. For example, when entering your PIN the customer will be told that an incorrect PIN was entered. That will not happen because the PIN was entered incorrectly, but because the frozen keyboard sends the wrong password.

According to bankers, the problem arose from the fact that to us in the main provide ATM standard, usually designed to work in the U.S. market, where the temperatures are far from the Russian. In principle, the adaptation of our ATMs, more severe climate possible. At customer’s ATM can equip special devices for heating, which will maintain the required temperature inside the ATM. But it costs money and, in addition to shell out our bankers, apparently did not want and now reap the rewards.

What do people who have encountered this problem: you have got stuck or ATM card does not give money . Bankers in this situation are advised not to poke infinitely different buttons and not kick ATM feet – will not help. “In case of problems at the same hour, contact the bank with a written complaint – Council of Jurists. – In all conflict situations in which a bank card is in your hands, turn to your bank – the one that issued the card. If the ATM swallowed a map to find on the camera phone bank branch, which is responsible for its service support and call there. If this is impossible (for example, ATM is located on the street at night and hard to see the numbers), call center customer support. ” Further, they said, there are two possibilities: either you are asking to block the card and then turn to a branch bank, or know the phone number of the branch and call themselves once there. After that, your “zazhevannoy” card deals bank itself. And the tools that you would like to withdraw from the card, you can get in a bank – for that you need to know the card number and carry the identity document. If the card is “eaten” in the working day and an ATM is located at the branch of the bank, then most likely, the removal of cards will take no longer than a day. But if the incident occurred, such as refueling or abroad, one can only call on the above number and wait. A few days card sent by post to your own bank, and there you have it can take.

told “WP” in Swedbank, the problem of frozen ATMs its employees decide quickly. “As soon as we receive information about defects in the work of the ATM in the place come to our experts that address the problem. Among them is the special equipment in order to breathe life into frozen cash machine,” – said spokeswoman Christine Swedbank Iakobovski.

She acknowledged that even at a temperature of -20 degrees ATMs out of order. “Every time we try to approach the issue promptly repair frozen ATMs. Our staff at any time ready to come on their heating and drying,” – concluded Iakobovski.

protected from freezing only ATMs that are installed inside buildings. Incidentally, in Finland the majority. Those few ATMs, which are on the streets of the Finnish cities, initially equipped with a heating system and even the temperature sensors.

“When the temperature drops dramatically, from a heating system comes on the buttons and the ATM card reader more than hot air . When the temperature rises, heating is automatically reduced, “- said” WP “in the Nordea bank.

Services Specialist ATMs also said that for the year to three per cent of ATMs in Finland freezes. “It’s a little bit. But we are trying to equip all ATMs heating system”, – explained the bank employee.

He also added that very rarely immediately with manufacturers of ATMs heating system. “It is important that the ATM was quite modern. Then it will be available to add a heating system”, – reported in Nordea bank.

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